Find our answers to the most frequently asked questions below.
We ship to France and internationally.
Delivery times vary depending on your location. Typically, delivery takes between 5 and 14 business days after your package is shipped.
Delivery costs depend on the weight of the package, the destination and the delivery method chosen. Exact fees will be calculated at checkout.
Yes, we offer free delivery for orders over €60
If your package does not arrive within the expected time frame, please contact our customer service at contact@freshlysun.com, via our chat room or complete the form found in the contact tab. For assistance.
If your package is damaged upon receipt, please take photos and contact our customer service immediately for assistance at contact@freshlysun.com, via our chat room or fill out the form found in the contact tab.
To obtain a refund, please take photos and contact our customer service immediately for assistance at contact@freshlysun.com , via our chat room or fill out the form found in the contact tab.
You have 30 days from the date of receipt to return an item. Items must be in their original condition.
To return an item, please contact our customer service for instructions. All return costs will be your responsibility.
No, we do not offer the possibility of delivering to relay points, probably in the future.
We accept payment by credit card and other payment methods.
No, we do not currently offer cash on delivery. All payments must be made online at the time of ordering.
Yes, all transactions are secure with SSL encryption protocols and advanced security systems to protect your personal and financial information.
No, we do not accept split payments on multiple credit cards. Please use only one card to complete your purchase.
You can enter your promo code or discount voucher in the field provided for this purpose during checkout. The discount will be automatically applied to your order.
Yes, a detailed invoice will be sent to you by email after your order has been processed. You can also download it from your customer account on our site.
Yes, you will receive an order confirmation email once your payment has been successfully processed.
If you experience double billing, please contact our customer service team immediately with your order details to resolve the issue.
Recently Viewed
Recently viewed products.
